IPTV Tops Cable in Customer Satisfaction
October 2008
Another bit of good news for AT&T and Verizon comes from a customer satisfaction survey by J.D. Power and Associates. Their annual report found that AT&T and Verizon beat U.S. Cable companies for customer satisfaction.
The study measures customer satisfaction with Cable, Satellite and Internet protocol (IPTV) television providers in four regional segments: North Central, East, West and South. Within each segment, five factors are measured to determine overall customer satisfaction: performance and reliability; customer service; cost of service; billing; and offerings and promotions. This is the first time that J.D. Power has included the IPTV Providers alongside Cable.
Overall, AT&T U-verse ranked highest in the North Central, West and South regions. In the East region, Verizon ranked highest with a score of 677. Apparently AT&T and Verizon ranked particularly well in promotions, specifically with their bundled pricing options. They also scored well in performance and reliability factor, especially with reception clarity.
Source: MRG, Inc., October 2008 IPTV Bulletin
Shifts in MRG Market Leader Report
October 2008
MRG announces new leaders in the global IPTV Market Leaders Report — August 2008, which tracks the top 100 IPTV vendors in 24 regional subsegments based on the installed base of 6 video systems products in over 660 IPTV Operations. Continuing growth of orders are reflected by increased deployments of IPTV products in Europe, Asia, Rest of World, and even in North America.
The merger and acquisitions activity continues with news from Viaccess' purchase of Orca and Espial's acquisition of Kasenna, leaving ripples of change throughout the Middleware, Video-on-Demand (VOD) and Content Protection/Digital Rights Management sectors. For the first time, Microsoft has moved upward to third position globally in Middleware, VOD and Content Protection, as other Middleware and VOD providers brace for further rolling swells from the software giant. Verimatrix again scores in the top 5 vendors in all 4 regions and as Number One globally in Content Protection/Digital Rights Management.
Companies Ranked Number One Globally – August 2008
| IPTV Product Type |
First Global Ranking |
| Access |
Alcatel-Lucent |
| Video Headend |
Motorola |
| Video-on-Demand |
Thomson |
| Set-top Box |
Motorola |
| Middleware |
Alcatel-Lucent |
Content Protection/
Digital Rights Management |
Verimatrix |
Source: Copyright 2008 MRG, Inc.
In VOD, Thomson advances to Number One globally for the first time, and Alcatel-Lucent remains Number One in Middleware. In STBs (set-top boxes), Motorola remains the global leader while competitors Sagem, Cisco and Amino are showing the ability to close the gap in front of them.
"Some IPTV market segments are more volatile thanothers and will certainly see some changes in the future," says Jose Alvear, MRG Analyst. "However, one thing is certain, the IPTV market is still going strong. Not only are subscriber numbers rising, but new Operators are still in the midst of deploying IPTV systems all around the world."
Companies like Ericsson, Thomson, NEC, Nortel and Cisco are expected to create strong "turn-key" alliances with various companies on a regional and local basis, to compete with the strong regional successes of companies like UTStarcom and ZTE.
"Turn-key system strategies on a regional and even a local basis mark a new era in vendor strategies that help IPTV Operators control and accelerate early deployment," says Gary Schultz, President, MRG, Inc.
The price of this 84-page (indexed) report is US$3,995 USD for a printed copy, and US$5,200 USD for a PDF format Departmental License. It is free for subscribers to the IPTV Tracking Service.
Source: MRG, Inc., October 2008 IPTV Bulletin
|
