Published by MRG, Inc.
January 2008, 26 pages
Hard Copy Print Edition or
PDF Single-Departmental License is $995 USD;
PDF Corporate-Wide License is $1495 USD.
California orders please add 9.25% sales tax
To order click here.
Contact Rob Smith at rsmith@mrgco.com for futher information.
Executive Summary
This report summarizes the findings of a research project performed during the fourth quarter of 2007,
to determine the Test, Measurement and Monitoring requirements of Telco IPTV Service Operators.
1.1 Scope of Project
The scope of the project was as follows:
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The objective was to obtain surveys from 8-10 incumbent, large or established Telcos from North America that operate IPTV services. This goal was exceeded with 12; the respondents are listed in Appendix 1. (Company and personal names and contact information are excluded, due to the promises on anonymity provided to participants.)
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The primary deliverable was a spreadsheet, containing the results of the survey questionnaire, supported by summary charts and a written discussion of the findings included in the report. This document summarizes the project, presents highlights from the survey results, supplemented by relevant charts and tables.
How Video Issues Are Linked to
Different Parts of the Delivery Chain
Location |
Response Average (%) |
Headend |
15.67% |
Core & Metro Network |
11.75% |
Access Network |
18.50% |
Home/CPE |
38.75% |
Other |
14.89% |
Source: Copyright © 2008 MRG, Inc.
Table of Contents
| 1 |
Executive Summary |
| 1.1 |
Scope of Project |
| 1.2 |
Project Background & Methodology |
| |
|
| 2 |
Summary of Findings From the Survey Questionnaire |
| 2.1 |
Findings From Part 1: General Questions |
| 2.1.1 |
Recognition of Quality Issues and the Need for Monitoring |
| 2.1.2 |
Where Video Issues are Coming From |
| 2.1.3 |
The Use of Video Quality Monitoring |
| 2.2 |
Findings From Part 2: Detailed Questions |
| 2.2.1 |
Analysis of MPEG Video |
| 2.2.2 |
Types of Video Errors Reported and Their Effect on Customer Satisfaction |
| 2.2.3 |
Problems and Benefits of IPTV Test, Measurement and Monitoring |
| 2.2.4 |
Budgeting for Test, Measurement & Monitoring |
| |
|
| 3 |
Observations and Conclusions |
| 3.1 |
Ability to Address Quality Issues in the Home |
| 3.2 |
Service Quality in the Networked Home |
| 3.3 |
Additional TM&M Concerns Expressed by Operators |
| 3.4 |
Test Tool Recommendations from Operators |
| |
|
| 4 |
Appendix 1: Listing of Survey Participants |
| |
|
| 5 |
Appendix 2: Survey Questionnaire |
Table of Figures
| Figure 2-1: |
Importance of IPTV Monitoring |
| Figure 2-2: |
Proportions of Video Issues Attributed to Different Parts of the Delivery Chain |
| Figure 2-3: |
Great Causes of Quality Problems (Currently) |
| Figure 2-4: |
Greatest Causes of Quality Problems (in 1 year) |
| Figure 2-5: |
Depth of MPEG Transport Stream Analysis |
| Figure 2-6: |
Types of Video Errors Reported (Telco IPTV) |
| Figure 2-7: |
Perceived Issues with Existing IPTV Monitoring Solutions (Telco) |
| Figure 2-8: |
Biggest Concerns Relating to Existing IPTV Monitoring Solutions (Telco) |
| Figure 3-1: |
Service Quality is a Primary Reason for Customer Churn |
| Figure 3-2: |
Service Quality is a Major Reason for Support Calls |
Table of Tables
| Table 4-1: |
IPTV Service Providers that Participated in this Study |
IPTV Video Quality Study — January 2008 is 26 pages and is available as a Printed version or as a PDF single-departmental license for $995 USD; or as a PDF corporate license for $1495 USD.
For more information or to order the report, contact Rob Smith at 1-408-453-5553
or rsmith@mrgco.com.
Order Form
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